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Frequently Asked Questions
What is Pacis Travel Medical Cover?
Pacis Amani Travel exists to ease your financial burden of unexpected medical expenses, loss of travel documents and luggage while overseas.
What do I need to register for the Pacis Travel insurance cover?
● Claims Form.
● A detailed letter explaining the loss.
● Original receipts of all incurred costs.
● Copy of passport showing exit/entry dates from the country of residence Medical reports.
● Medical expenses.
● Medical reports with admitting medical history.
● Clinical laboratory results
What do I need to claim my delayed or lost luggage?
● Property irregularity report by the airline.
● Copy of flight ticket.
● Original receipts of basic necessity items purchased in case of delayed luggage.
● Certificate of lost luggage by the airline.
● Copy of the carrier reimbursement/settlement letter.
What do I need to claim delayed departure?
● Certificate about the delay issued by the airline.
● Copy of flight ticket.
● Original receipts of relevant services/items purchased.
What does Pacis travel insurance cover?
Pacis travel insurance covers medical expenses and hospitalization while abroad, transport or repatriation in case of illness or accident, loss of passport/ID/driving license, personal accident, compensation for in-flight loss of checked baggage, compensation for delay in arrival of baggage, and location and forwarding of baggage and personal effects.
How do I sign up for Pacis travel insurance?
You can visit the Pacis website or contact customer service for a quote and payment options.
What regions does Pacis travel insurance cover?
Pacis Travel in association with MAPFRE Asistencia, an international assistance company operating in 58 countries and a direct presence in 38 others, will take care of any mishaps that may occur during your travels outside your usual country of residence. The coverage depends on the various geographical regions- Africa, Asia, Schengen and Worldwide.
What do I do if I need assistance while abroad?
Pacis travel insurance provides 24/7 customer service for practical assistance when abroad.
What is the process for making a claim?
Contact Pacis customer service as soon as possible to report the claim and receive instructions on the claim process. You will nee to provide relevant documents such as medical bills, police reports, or proof of delayed or lost baggage.
Can I cancel my travel insurance policy?
Yes, you can cancel your policy before the start date and receive a full refund. If you cancel after the start date, the refund amount will depend on the policy terms and the reason for cancellation.
What if I have pre-existing medical conditions?
Pacis travel insurance covers pre-existing medical conditions as long as they are declared during the application process and approved by the underwriter. Additional premiums or exclusions may apply.
Does Pacis travel insurance cover adventure sports?
Coverage for adventure sports varies based on the policy and the specific sport. It is important to review the policy terms and exclusions to understand what is covered.
